Dharwad Institute of Mental Health And Neurosciences (DIMHANS)-Dharwad

Directorate of Medical Education

Tele-MANAS

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The Government of India (GoI) in its Union Budget 2022 announced the National Tele Mental Health Programme of India, Tele Mental Health Assistance and Networking across States (Tele MANAS) and entrusted the Ministry of Health and Family Welfare (MoHFW) to guide its overall implementation. Consequently, the MoHFW formed a National Technical Advisory Group (NTAG) and three technical advisory sub-committees (Mental Health Service Delivery, Information Technology Architecture and Health Systems) to achieve specific goals and objectives of Tele MANAS.Tele MANAS will be organized as a two-tier system. Tier 1 will comprise the State Tele MANAS cells, which includes trained counselors and mental health specialists. Tier 2 will comprise specialists at District Mental Health Programme (DMHP)/Medical College resources for physical consultation and/or eSanjeevani for audio visual consultation.

The public can access the Tele MANAS helpline by dialing toll free number or short code. This call will be an IVRS based audio calling only, with a timely auto-call back approach. Through the automated callback service, the caller will first be attended to by a trained counselor.Based on the level of care required, the counselor will either provide the care needed within their capabilities or refer the caller for specialist care.

If the caller requires specialized care, the call will be handled by a mental health specialist (clinical psychologist, psychiatric social worker, psychiatric nurse, or a psychiatrist). This level of service will contain both audio as well as video-based options.In case the caller requires urgent in-person intervention/complex evaluations and management, they will be referred to the nearest in-person service for physical consultation and/or an audio-visual consultation with a specialist will be arranged through eSanjeevani. These centers will range from Health and Wellness Centre (HWCs) to tertiary care centers as part of the DMHP.

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